People & Culture · FAM Brands

AI Learning &
Support Center

Your home for everything related to the FAM Brands AI Training Program — a 12-week curriculum to help every associate work smarter with AI, covering both Claude and ChatGPT.

📅 12 Weeks
💬 5 Touchpoints / Week
🎥 Weekly Live Sessions
🏆 All Levels Welcome
Program Launch
[Insert Date]
Week 1 begins
At a Glance

Everything you need to know
about the program

The AI Training Program is a structured, low-barrier curriculum designed to fit into your normal workweek. No prior AI experience required — just curiosity and a willingness to try.

12
Weeks
A progressive curriculum that builds skills week by week — from foundations to advanced tools.
5
Touchpoints / Week
Short daily content posts — Monday through Friday — each taking less than two minutes to read or watch.
60
Min Live Sessions
One live session per week with demos, hands-on exercises, and Q&A. Recordings available if you can't attend.
Program Structure

Four phases. Twelve weeks.

The program is organized into four progressive phases. Each builds on the last so you develop real, usable skills — not just awareness.

01
Weeks 1 – 2
Foundations
What AI tools are, what they aren't, and how to start using them confidently. Includes the 4Ds framework and your first hands-on prompts in both Claude and ChatGPT.
02
Weeks 3 – 6
Core Skills
Prompting frameworks, daily workflows for email and meetings, persistent workspaces (Claude Projects & ChatGPT Custom GPTs), and the FAM Brands AI Use Policy.
03
Weeks 7 – 8
Reinforcement
Open office hours to solve real work problems live, plus a hands-on Build Workshop where you create your own AI tool using Claude Artifacts or ChatGPT Canvas.
04
Weeks 9 – 12
Expansion
Role-specific deep dives, employee showcases, advanced features like Connectors, and a program wrap with what comes next.
How It's Delivered

What to expect each week

Content is delivered through your team channel every day of the week. Each touchpoint is short, practical, and usable the same day.

Monday
📝 Text Post
Prompt of the Week
A ready-to-use AI prompt you can copy, paste, and try that day in whichever tool you prefer. Works for real tasks — no setup required.
Tuesday
🎬 90-Sec Video
Tool Tuesday
A 60–90 second screen recording walking through one AI feature or workflow. Alternates between Claude and ChatGPT each week so you build familiarity with both.
Wednesday
🏆 Text Post
Win of the Week
A real example from a FAM Brands colleague of AI saving them time — tagged by which tool they used. Peer examples are the most effective teaching tool in the program.
Thursday
🧠 Text Post
Discernment Thursday
The most important skill in AI — knowing when AI is wrong. Each Thursday builds one habit for catching errors before they cost you, regardless of which tool you're using.
Friday
✅ Text Post
Challenge + Pulse Check
A short weekend practice challenge (15–30 min) and a quick reaction so we can calibrate the following week's content to where everyone actually is.
🎥

Plus — a Weekly Live Session

Each week includes a 60-minute structured session via Zoom covering that week's topic through live demos, hands-on exercises, and Q&A. Starting in Week 7, sessions shift to open Office Hours format. Recordings are available for all sessions.

12 sessions total Recordings available Office hours from Week 7
Resources

Everything in one place

All program materials, recordings, and support links live here. Bookmark this page — it will be updated throughout the 12 weeks.

💬
Team Channel
All daily content posts, announcements, and community wins are shared here throughout the program.
Go to channel →
🎥
Weekly Live Sessions
Join the weekly 60-minute Zoom session. Link is shared in the team channel each week before the session.
Join via Zoom →
🗂️
Session Recordings Archive
Missed a live session? All recordings are archived here and available to watch at any time.
View recordings →
🙋
Submit a Question
Have a question about the program, our AI tools, or our AI policy? Use the AI Support & Questions link on the AI Learning & Support Center home page.
Go to AI Support & Questions →
FAQ

Common questions

Everything associates are asking before the program starts — answered here.

Attending live is encouraged — you can ask questions, participate in hands-on exercises, and learn from what your colleagues are working on. However, recordings are made available for every session and archived on this page. If you can't attend live, watch the recording before the following week's session so you stay current with the curriculum.
The FAM Brands AI Use Policy is covered in depth during Week 6, but these rules apply from Day 1 and to all AI tools — Claude, ChatGPT, and any others. Never enter the following into any AI tool:
  • Customer personally identifiable information (names, emails, SSNs, addresses)
  • Financial account numbers or payment data
  • Vendor contract specifics or pricing not owned by FAM Brands
  • Anything marked Confidential or Internal Only
  • Partner or retailer sensitive data (forecasts, proprietary formulas)

When in doubt — redact first, then use AI. Questions about what's appropriate? Use the AI Support & Questions link on the AI Learning & Support Center home page.
The daily content posts take under two minutes each to read or watch — they're designed to fit into the workday without disrupting it. The Friday Challenge is a suggested 15–30 minute practice exercise you can do at your own pace. The weekly live session is 60 minutes. In total, expect to invest roughly 2–3 hours per week if you attend live sessions and complete the Friday challenges. Participation is expected, but the program is intentionally built to be low-barrier.
Yes — absolutely. The program starts from zero in Weeks 1 and 2, specifically to get people who have never opened Claude or ChatGPT up and running with confidence. The first two Tool Tuesday videos walk through the basics of each tool — starting a chat, continuing a conversation, and copying a response. You don't need to know anything going in — just bring curiosity and a willingness to try. The Friday Pulse Check each week helps us calibrate content to where the group actually is.
All daily content is posted in [Insert team channel name]. You'll receive Monday through Friday posts directly in that channel each week. Session recordings, materials, and resources are archived here on the AI Learning & Support Center page — so even if you miss something during the week, you can find it here.
Please do. Wednesday's "Win of the Week" is built around real examples from colleagues — if AI saves you time on something, reply or DM in the channel and your story may be featured (with or without your name, your choice). Wins are tagged by which tool was used so everyone can see what's working where. For questions about our AI tools, our AI policy, or the program itself, use the AI Support & Questions link on the AI Learning & Support Center home page. Questions submitted there may also be answered live during office hours starting in Week 7.